Sales Policy of MontblancPrestiger.com

Effective Date: December 19, 2024

At MontblancPrestiger.com, we are committed to providing high-quality products and services to our customers. Our Sales Policy outlines the terms and conditions under which we sell our products. By placing an order with us, you agree to abide by the terms outlined in this policy.

1. Product Information

1.1 Product Availability
We strive to provide accurate and up-to-date information regarding the availability of our products. However, product availability may change due to high demand or stock shortages. If an item you ordered is unavailable, we will notify you immediately and offer an alternative or a full refund.

1.2 Product Descriptions
We take great care to ensure that all product descriptions, images, and prices are accurate and reflective of the item being sold. However, due to various factors such as lighting, image resolution, and technical specifications, the appearance of products may vary slightly from what is displayed on your screen.

1.3 Pricing and Currency
All prices are listed in USD (United States Dollar). Prices may change without prior notice due to promotions, discounts, or updates in manufacturing costs. We reserve the right to correct any pricing errors on the website at any time. If you place an order with an incorrect price due to an error, we will notify you before processing your order.

2. Orders

2.1 Order Process
To place an order, simply browse the products on our website, add the items to your shopping cart, and proceed to the checkout. During checkout, you will be required to provide your shipping details and payment information.

2.2 Order Confirmation
Once you complete your order, you will receive an order confirmation email. This email will contain details of the products purchased, the total amount charged, and the estimated delivery time. Please note that receiving an order confirmation does not indicate acceptance of the order, and we reserve the right to cancel or modify orders if necessary.

2.3 Order Acceptance and Agreement
Your order becomes an offer to purchase our products. We reserve the right to accept or reject your order for any reason, including product availability, pricing errors, or shipping issues. If we accept your order, we will send you a shipping confirmation email with tracking information.

3. Payment Terms

3.1 Payment Methods
We accept various payment methods including major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and PayPal. We also accept other secure payment methods depending on the region. All payments must be authorized before shipment.

3.2 Billing Information
When making a purchase, you agree to provide accurate billing information, including your name, address, phone number, and payment details. If the information provided is incorrect or incomplete, we reserve the right to cancel your order.

3.3 Sales Tax
Sales tax is applicable for orders shipped to certain states or regions, and it will be calculated at checkout based on the delivery address.

4. Shipping and Delivery

4.1 Shipping Methods and Costs
MontblancPrestiger.com offers a variety of shipping options based on your location and preferred delivery speed. Shipping costs will be calculated at checkout and added to your order total. Shipping fees may vary depending on the destination and delivery method selected.

4.2 Order Processing Time
We aim to process and ship all orders within 1-3 business days after payment confirmation. Orders placed on weekends or holidays may be processed the following business day.

4.3 Delivery Times
Estimated delivery times depend on the shipping method selected and the destination. Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.

4.4 International Shipping
We offer international shipping to select countries. International orders may be subject to customs fees, taxes, and import duties, which are the responsibility of the customer. Please check with your local customs office for more information on potential charges before placing an order.

4.5 Shipping Issues
Once your order has been shipped, it is in the care of the shipping carrier. We are not responsible for delays, lost packages, or damaged goods caused by the carrier. However, we will work with you and the carrier to resolve any issues if they arise.

5. Cancellations and Changes

5.1 Order Cancellation
If you wish to cancel your order, please contact our customer service team as soon as possible. We are able to cancel an order if it has not yet been processed or shipped. If the order has already been shipped, you will need to follow the return procedure.

5.2 Modifications to Orders
If you would like to make changes to your order (such as changing the product or shipping address), please contact us immediately. If the order has not yet been processed or shipped, we will do our best to accommodate your changes.

5.3 Out of Stock Products
If an item is out of stock after you’ve placed an order, we will notify you immediately. You may choose to wait for the item to become available again, select an alternative product, or cancel the order for a full refund.

6. Returns and Refunds

6.1 Return Policy
If you are not satisfied with your purchase, we offer a 30-day return policy from the date of delivery. To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Personalized or custom-made items are non-returnable unless there is an error on our part.

6.2 Return Process
To return an item, please contact our customer service team for instructions. Once we approve the return, you will need to ship the product back to us at your own expense. Returns must be received in the same condition as when they were shipped to you.

6.3 Refunds
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used to place the order. Please allow up to 14 business days for your refund to be reflected in your account.

6.4 Non-Refundable Items
The following items are non-refundable:

  • Customized or personalized products
  • Clearance or final sale items
  • Products damaged due to misuse or improper handling

7. Warranty and Guarantees

7.1 Manufacturer’s Warranty
All products sold on MontblancPrestiger.com come with the manufacturer’s warranty, which covers defects in material or workmanship. The warranty period and coverage vary by product, and you should refer to the warranty information provided with the product for specific details.

7.2 Warranty Claims
If you believe your product is defective or has a manufacturing issue, please contact our customer service team. We will guide you through the warranty claim process, which may include returning the product for inspection or contacting the manufacturer directly.

8. Customer Support

8.1 Contact Us
If you have any questions or issues regarding your order, product, or any part of our Sales Policy, please don’t hesitate to reach out to our customer service team.

Our customer support team is available Monday through Friday from 9:00 AM to 5:00 PM CST.

9. Limitation of Liability

9.1 Product Liability
MontblancPrestiger.com is not responsible for any damages caused by the use of our products, including any direct, indirect, incidental, or consequential damages. By purchasing from us, you agree to use the products at your own risk and acknowledge that we are not liable for any injury, loss, or damage resulting from their use.

9.2 Website Errors
We make every effort to ensure that the information on MontblancPrestiger.com is accurate. However, we do not guarantee that the website will be free from errors or interruptions. We are not liable for any damages arising from the use or inability to use our website.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Texas, United States. Any disputes related to these Terms and Conditions shall be resolved through binding arbitration, as described in our Terms and Conditions.