Refund and Returns Policy of MontblancPrestiger.com

Effective Date: December 19, 2024

At MontblancPrestiger.com, we are committed to ensuring that our customers are completely satisfied with their purchase. If you are not fully satisfied with your product, we offer a straightforward refund and return policy. Please read through the following terms and conditions to understand how to return items and claim refunds.

1. Return Eligibility

1.1 General Return Policy
We offer a 30-day return policy from the date of delivery. If for any reason you are not satisfied with your purchase, you may return the item within this time frame for a full refund or exchange, provided the following conditions are met:

  • The item must be unused and in the same condition as when it was received.
  • The item must be returned in its original packaging, including all accessories, tags, and documentation.
  • The return request must be made within 30 days of receiving the product.

1.2 Non-Refundable Items
The following items are non-refundable:

  • Customized or personalized products (unless defective or damaged upon arrival).
  • Clearance, final sale, or promotional items.
  • Products that have been used, damaged, or altered by the customer.

1.3 Defective or Damaged Items
If the product you received is defective or damaged, we will accept the return even if it falls outside the 30-day period. We will either replace the product or provide a full refund, based on your preference.

2. How to Return an Item

2.1 Return Process
To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer service team at info@montblancprestiger.com or call us at (903) 886-4733 within 30 days of receiving your product.
  • Provide Details: Include your order number, the item you wish to return, and the reason for the return. If the item is defective or damaged, please provide photos of the product for verification.
  • Return Authorization: Upon receiving your return request, our customer service team will provide you with a Return Merchandise Authorization (RMA) number and further instructions for returning the item.

2.2 Packing the Item
Ensure that the product is securely packaged to prevent any damage during transit. The item should be returned in its original packaging, including all accessories, tags, manuals, and documentation.

2.3 Return Shipping Costs

  • Customer Responsibility: Unless the return is due to a defective or damaged product, you will be responsible for the return shipping costs.
  • Prepaid Return Label: In cases where the return is due to a defect, damage, or error on our part, we will provide a prepaid return shipping label.

3. Refund Process

3.1 Processing Refunds
Once we receive the returned item and inspect its condition, we will process your refund. The refund will be credited to the original payment method used at the time of purchase.

3.2 Refund Timing
Refunds may take up to 14 business days to process from the date the returned item is received at our warehouse. After the refund has been issued, it may take an additional 5-7 business days for the funds to appear in your account, depending on your payment provider.

3.3 Partial Refunds
If the returned product is not in its original condition, is damaged, or if any parts are missing, we reserve the right to issue a partial refund or reject the return altogether.

4. Exchanges

4.1 Exchange Process
If you would like to exchange an item for a different size, color, or model, please contact us within the return period. We will guide you through the exchange process and ensure that the correct item is shipped to you.

  • If the requested exchange item is available, we will process it once we receive the original item.
  • If the exchange is for a more expensive product, you will need to pay the price difference.
  • If the exchange is for a less expensive item, we will issue a refund for the difference.

5. Gift Returns

5.1 Gift Returns
If you received an item as a gift and wish to return it, you may do so within 30 days. However, a refund will be issued in the form of store credit unless a receipt or proof of purchase is provided.

6. Order Cancellations

6.1 Canceling an Order
If you wish to cancel an order, please contact us immediately after placing your order. If your order has not yet been shipped, we can cancel it for a full refund. Once an order has been shipped, you will need to follow the return process outlined above.

7. Shipping Issues

7.1 Lost or Stolen Items
Once your package is shipped, it is the responsibility of the carrier. We will provide tracking information, but we are not liable for lost or stolen items once the package is with the carrier. If your item is lost or stolen, please file a claim with the shipping carrier.

7.2 Damaged During Shipping
If your item is damaged during shipping, please contact our customer service team immediately. Provide photos of the damaged product and packaging so we can process a replacement or refund. We will also assist you with filing a claim with the shipping carrier if necessary.

8. Customer Support

8.1 Contact Information
For any inquiries or concerns about returns, refunds, or exchanges, please contact us using the following details:

Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM CST.

9. Terms and Conditions

9.1 Agreement
By purchasing products from MontblancPrestiger.com, you agree to the terms and conditions outlined in our Refund and Returns Policy. We reserve the right to modify this policy at any time, and any changes will be posted on this page.

9.2 Limitation of Liability
MontblancPrestiger.com is not responsible for any loss, damage, or inconvenience caused by the return or exchange process. Our liability is limited to the value of the returned products only.

End of Refund and Returns Policy